Frequently Asked Questions

Quick Help

I just placed my order and there is an issue. What should I do?

For immediate issues, you should call the restaurant as soon as possible to make sure they get the information they need to prepare or cancel your order.

For service or billing issues, please visit our customer support form or contact us at 866-345-GUYS (4897). We'll be happy to help!

I haven't received a confirmation message for my order.

Online: Check the My Recent Orders section of your homepage to see if your order has been confirmed by the restaurant.

Mobile: If you haven't received confirmation within a few minutes, call the store to check on the status of your order.

My order was wrong!

Please visit our customer support form and enter a ticket with a description of the issue you experienced.